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Service and Maintenance
MacWhirter provides a cost effective
maintenance service that is tailored to
meet the specific needs of the customers.
We realise that all businesses are
individual. We therefore spend time and
effort to understand our clients' business
forming a partnership,developed
through building long-term relationships.
This enables us to mould a complementary
service around the customer's core
business and corporate objectives
to ensure that specified performance
levels and other key criteria are met.
Asset registers are created with
comprehensive maintenance and
replacement schedules developed
to maximise the efficiencyof all
maintained equipment. Contractual
agreements and continual quality
assessment, ensures performance levels
are of the highest standard.
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Outsourcing maintenance to MacWhirter
improves system efficiency, extends
system life and leaves the customer
free to concentrate on their core
businessactivity, whilst maintaining
control through strategic appreciation
of the service.
Each MacWhirter customer has
a designated account manager and use
of the Help Desk; a single point of contact
which improves communication and
increases accountability
MacWhirter has over 300 service and
maintenance contracts ranging from single
discipline, single site, to multi-discipline,
multi-site contracts. The flexibilityallowed
for through this provision has developed
from listening to our partners'needs.
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